Privacy Policy — CallCat

1. Introduction

CallCat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using CallCat, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide to us, including:

Name and contact information (email address, phone number)
Business information (company name, industry, role)
Account credentials for platform access
Call recordings and transcripts for service improvement and quality assurance
Communications you send to us (support inquiries, feedback)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address, browser type, and operating system
Pages visited and time spent on our site
Referring URL and exit pages
Device information and analytics data

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, operate, and maintain our services
To improve, personalize, and expand our services
To communicate with you, including for customer support
To process transactions and send related information
To send updates, marketing communications, and promotional materials (with your consent where required)
To monitor and analyse usage trends
To detect, prevent, and address technical issues and fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing)
Legal Requirements: If required to do so by law or in response to valid legal requests
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: With your explicit consent or at your direction

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. When we no longer need your information, we will securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data
Restriction: Request restriction of processing your data
Portability: Request transfer of your data to another service provider
Objection: Object to the processing of your personal data

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Services

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [email protected]